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HunterPet Frequently
Asked Questions
Is my personal information safe
when I order from HunterPet?
Are
prices in U.S. dollars? What methods of payment does
HunterPet accept?
Does HunterPet require a minimum
order?
I'm uncomfortable ordering
online, are there other options available?
Can I change my order after it
has been submitted?
How will my HunterPet order be
shipped? How are the shipping & handling charges
figured? Do you provide express shipping options?
How long will it take to get my
HunterPet order?
Does HunterPet accept
international orders? Are there special
international shipping rates?
What is HunterPet's policy on
returns, both for refund and exchange?
Does HunterPet have a catalog?
What size muzzle / collar /
harness is best for my pet?
Where is HunterPet located?
Is my personal information safe
when I order from HunterPet?
Yes, HunterPet is very concerned with the issues of
online privacy and electronic
security and that is why we have set up our site with
secure shopping using
Digital StoreFronts and VeriSign technology. The SSL technology is the
best software available to secure commerce transactions. It encrypts all
of your personal information including credit card number, name and
address, so that it cannot be read as the information travels over the
Internet. You'll know your transaction is secure if a lock icon appears
(Internet Explorer), a complete key icon (Netscape) and/or the prefix
"https:", rather than the standard "http:" appears
in the URL address window.
HunterPet will
also never sell, rent, or otherwise give access to your personal information
to any other company or individual. We do occasionally send out e-mails
with special coupons or to announce new products or website features. If
you do not wish to receive further e-mails from us, simply respond with the
word "Remove" in the subject field and we will remove your name from
our list.
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Are
prices in U.S. dollars? What methods of payment does
HunterPet accept?
Yes, all prices are in U.S. dollars. HunterPet accepts VISA, MasterCard and Discover
credit cards. Check cards do not generally work with our credit card
system. If you
do not have access to one of these credit cards, contact us at
info@HunterPet.com or 1-866-HuntPet (486-8738) to
inquire about the possibility
of using other methods of payment.
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Does HunterPet require a minimum
order?
HunterPet is happy to honor any size order, whether it's
one nylon dog collar, 10
tie-out chains or 50 jeweled cat collars.
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I'm uncomfortable ordering
online, are there other options available?
Yes, orders may also be placed by calling our toll-free
number 1-866-HuntPet (486-8738),
calling direct to (501) 328-5731 or sending a fax to (501) 329-0370.
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Can I change my order after it
has been submitted?
Sure, if you would like to make a change to your order
just contact us at info@HunterPet.com or 1-866-HuntPet (486-8738) and
let us know. The sooner
the change is made the better so we can avoid the possibility of the
initial order being
shipped. Do not resubmit your order using the online
shopping cart. This
could result in duplicate shipments being made as well as
duplicate charges to your
credit card.
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How will my HunterPet order be
shipped? How are the shipping & handling charges
figured? Do you provide express shipping options?
HunterPet orders are shipped via United Parcel Service
(UPS) and the U.S. Postal
Service (USPS). If a customer would prefer using one or
the other, they may
indicate that choice in the Special Order Instructions
area of the order
form. Our
shipping/handling charges are based on cost of the items ordered. The
following is the breakdown for orders shipped within the continental
United States. Orders to Hawaii, Alaska, Puerto Rico and other areas may incur additional
charges:
| Order
Total |
Shipping/Handling |
|
Order
Total |
Shipping/Handling |
| From |
To |
Charge |
|
From |
To |
Charge |
| $0.00 |
$14.99 |
$5.95 |
|
$140.00 |
$174.99 |
$13.95 |
| $15.00 |
$29.99 |
$6.95 |
|
$175.00 |
$209.99 |
$14.95 |
| $30.00 |
$44.99 |
$7.95 |
|
$210.00 |
$244.99 |
$15.95 |
| $45.00 |
$59.99 |
$8.95 |
|
$245.00 |
$279.99 |
$16.95 |
| $60.00 |
$74.99 |
$9.95 |
|
$280.00 |
$314.99 |
$17.95 |
| $75.00 |
$89.99 |
$10.95 |
|
$315.00 |
$349.99 |
$18.95 |
| $90.00 |
$104.99 |
$11.95 |
|
$350.00 |
UP |
$19.95 |
| $105.00 |
$139.99 |
$12.95 |
|
|
|
|
We can express ship orders to all areas
of the
continental U.S. An extra charge of $12.50 will be added to the normal
shipping/handling charge
for Two-Day Delivery and an extra charge of $25.00 will be
added to the normal
shipping/handling charge for Next-Day Delivery. Express
shipping to Hawaii,
Alaska and any destination outside the U.S. will incur
additional charges
based on where the order is shipped. The express shipping charges will
not appear in the shopping cart, the charges are added after the order
is received by HunterPet.
To request express shipping, simply make a note in the Special
Instructions box on your order form, or send us a an e-mail (info@HunterPet.com)
when the order is submitted. Be specific about which option you'd
prefer, 2nd Day Air ($12.50 extra) or Next Day Air ($25.00 extra).
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How long will it take to get my
HunterPet order?
Delivery time varies according to where the order is
shipped, but all orders should be received within 2 weeks. We will
notify customers via e-mail if there is a delay. If you have not received
your order in that time, please contact us at info@HunterPet.com or 1-866-HuntPet (486-8738) and
we'll track down your
order and find out what is causing the delay.
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Does HunterPet accept
international orders? Are there special international shipping rates?
Yes, HunterPet does accept international orders, but at
this time the HunterPet
shopping cart system does not include this option. Since
shipping rates vary
greatly, we are currently handling international orders
on a case-by-case
basis. To find out what the shipping charge will be
before placing an
order, customers should send a list of the products they
want and where they
would like the order shipped to info@HunterPet.com. When an international
order is placed through the shopping cart system, an
extra charge will be
added to cover the shipping expense. The amount will be
determined by the weight of
the shipment and delivery location. The customer will be informed of this extra
charge in an e-mail confirmation of the order.
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What is HunterPet's policy on
returns, both for refund and exchange?
Full refunds are available for unused items or items with
defects that are returned
within 30 days of the order date. Shipping/handling
charges will not be
refunded. Exchanges for a different size or color of the
same product can be
made at any time if original items are returned in
like-new condition. This policy does not apply to collars with name
plates attached. Collars
with plates can be exchanged or returned but there will be a $5 service
charge to help offset the cost of wasted materials.
To
return or exchange an item, simply repack in a sturdy box
or envelope and
include a copy of the packing slip. So we can better serve your needs,
please also include a detailed explanation of why the
items are being returned. Ship to the address provided on the HunterPet
packing slip, 1314 Nabholz Ave., Conway, AR 72034. All returns must be prepaid.
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Does HunterPet have a catalog?
No, a HunterPet catalog is not available at this time.
Since our product line
is quite extensive, the printing costs for a catalog are
cost-prohibitive. Our entire
product line is available for purchase online. If you can't find what you're
looking for, send an e-mail to info@HunterPet.com and we'll let you know if the
product is available (and maybe you just couldn't find it) or if it
may be available sometime in the near future. If you'd prefer to call with
questions, our toll-free number is 1-866-HuntPet (486-8738).
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What size muzzle / collar /
harness is best for my pet?
Sizing is an important issue when purchasing a muzzle,
collar or harness, both
for safety and comfort reasons. We have provided sizing
information throughout
HunterPet.com to help you find the correct size for your
pet, and more
information is being added to the site regularly. Check
this information
first; if you find that it does not answer your question,
feel free to contact
us at info@HunterPet.com or
1-866-HuntPet (486-8738) and we'll do what we can to help.
Remember, the first step should always be taking precise measurements of your
pet.
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Where
is HunterPet located?
HunterPet is located in Conway, Arkansas. Send all returns,
exchanges and other items to HunterPet, 1314 Nabholz Ave., Conway, AR 72034.
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