Your Guardian collar is guaranteed for craftsmanship and to be without defect. However, please note that all ornaments are handhewn from Switzerland and may vary slightly in color or shape. Each collar is custom made and ornaments are hand set. Collar may vary slightly in appearance due to the unique custom features. If you find defects, you may return the product for an exchange or refund within 10 days.

If you are not satisfied with your purchase, but find no defects, you may return unused item in original condition with tags for a 20% re-stocking fee.

What does handhewn mean?
The ornaments are made in Switzerland by craftsman, therefore no 2 ornaments are exactly the same.

What does custom made mean?
We make each collar to order. The ornmentation and leather work is done by our experienced leathercraftsmen. Your collar does not exist prior to order - we do not keep inventory of Guardians.

How long does it take to make and ship a Guardian Collar?
From the time of order you can expect 7-10 business days for making your Guardian collar. Shipping is 3-5 days Ground.

What is Pet Formal Wear?
Pet Formal Wear are items that your pet wears for formal occasions or special events. Weddings, Entertaining, Portraits, Shows or Gifting.

Why can't I use Guardians for normal every day wear?
Guardians are custom made with the finest 2-Ply Latigo and hand set with antique brass or nickel ornaments and sometimes Swarovski jewels - most dogs in the course of the day will run, jump and play without regard to surroundings. They may run through brush, fences or roll on various surfaces. The opportunity for them to damage their collar is greatly increased with these activities. In order to keep your Guardian collar in good condition - treat it as fine jewelry that is worn for speical occasions.